For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
Your business can feel confident in knowing that there is a range of support available to help you make paying your bill with us a walk in the park!
From the range of payment options you can choose from to suit your business needs to help when you need a little bit of extra time to get on top of things, we understand and here to support your business.
You can choose how you pay!
From pay on the day options, to prepayment and combining your accounts, here you can find a solution that suits your business.
Need a little bit longer to pay? It’s easy to request a payment extension online and give yourself a little bit of extra time to catch up.
There's a lot that goes into bringing energy to your business and sometimes it can be a lot to take in! Here we explain each section for you to help you understand.
You can log into your Aurora Online account and change your address online or submit a request via our general enquiry form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045
A copy of your bill is available when you log in to Aurora Online, or you can call or email us to request a copy.