• STEP 1
    Current: Select your plan
  • STEP 2
    Personal details
  • STEP 3
    Property details
  • STEP 4
    Payment details
  • STEP 5
    Review
Select your plan
 
 
Unlock access to aurora+ and discover your usage through the app
No more meter reads! Advanced meters can be read remotely.
Free installation
Due to global supply chain shortages, we are currently experiencing meter exchange delays. This will not affect connection requests. Your meter exchange will happen at a later date. We'll let you know when your meter becomes available.
Would you like to switch to an advanced meter?
Your available plans

Residential Peak & Off-Peak

Is This You?
You want more control over what you pay for power
You use most of your power during the day
You use a lot of power on the weekends

Residential Flat Rate

Is This You?
You don’t want to worry about when you use power
You have wired in heating (like a heat pump) and electric hot water
You use most of your power on weekday mornings and evenings

Due to a global shortage of advanced meters, there may be a delay in getting your meter exchanged. We're working hard to ensure any delay is as minimal as possible. At this time we are not able to confirm a date or time the exchange will occur.

Any change to your energy plan will occur at the time of your meter exchange.

Once your meter becomes available we'll contact you to confirm the exchange date.

Take control with aurora+

For only 11c per day, the aurora+ app is ready to unlock the usage data and account management tools you need to save big on power!

Find out more about aurora+

Request a call to discuss other plan options?

Just want to disconnect? 

If you don't need to connect to a new property but need to move out of your existing one, you can use our online move-out form. 

Move out 

What else you need to know:

  • If you have a remotely read advanced meter, there is no fee charged for your move-in/out. 
  • If your advanced meter needs to be manually read, the fee will be between $82.22 - $127.22. 
  • If you have a manually read basic meter there is a fee of $86.65 for a standard connection and a fee of $56.90 to disconnect. 
  • For disconnection requests: A meter reading will be done to finalise your account. The power at the property will not be turned off. If you wish to have the power disconnected or abolished, please call us. 
  • We need to know where your meter is and that there is safe and clear access. Also, let us know if there are any sub-boards inside as we may need access to them too. There's a wasted site visit fee of $89.65 if access is not clear.
  • If you require a gas connection or disconnection there is a fee of $110, which is passed through from Tas Gas Networks. 

Some other things you need to know:

  • Sometimes the government, regulator, network distributor or metering coordinator will change a fee, or add a new fee, and we may pass that on to you.
  • If you owe money from another account, you can’t connect online and you’ll need to give us a call on 1300 132 003 from Monday to Friday, 8am to 6pm.