For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
We know every business is different and the way you like to pay your bills is too. So we've created a range of different payment options.
So whether you're someone who just likes to pay when it's due or you're the kind of business who would prefer to setup a regular payment every week or month, we have a solution for you.
Scroll down to check out all the different options!
If you don't want to think about it, you can set up a direct debit with us and we will pay your bill straight from your chosen bank account.
PLUS: when a bill is paid in full by direct debit from your bank account by the due date, you will get a discount of 5.5 cents a day (incl. GST)!
(Before you sign up for direct debit, there's some Terms and Conditions to think about.)
Simply grab your VISA or Mastercard credit card details and your account number (it's in the blue panel on the right hand side of your bill) and you can pay your bill with a debit or credit card.
With the convenience of BPAY you can pay your bill anytime of the day or night 7 days a week! You can pay your bill in full or use your internet banking to setup regular payments so you can stay in control.
Our biller code: 5595
Your reference number is your 9-digit Aurora Energy account number
You can call Australia Post on 13 18 16 and pay with your credit card. The Australia Post Billpay code for Aurora is 0755.
Post your cheque or money order (made out to Aurora) to:
Locked Bag 4
Hobart Tasmania, 7001
Take your bill into:
And pay by cash, cheque or EFTPOS
You can log into your Aurora Online account and change your address online or submit a request via our general enquiry form. Or residential customers can call us on 1300 132 003 to speak to one of our team.
Small business customers can call us on 1300 13 2045
A copy of your bill is available when you log in to Aurora Online, or you can call or email us to request a copy.
Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form.
Small business customers can call us on 1300 13 2045.
No, pensioner discount concessions only apply to residential accounts.
Businesses generally place a higher load on the electricity system and require more electrical infrastructure to supply them with the electricity they need. This requires more assets and therefore comes at a higher cost.