Aurora Online is no longer available

Aurora Online used out of date technology which we could no longer support securely. Because of this Aurora Energy made the decision to cease its operation to ensure our customers' information remained safe. We had hoped to have all of our online improvements live before Aurora Online ended, however, due to system issues related to its age, this was not possible.

You can still manage your account online, check out our current online account management options by clicking the 'read more' button.

Aurora Online used out of date technology and was no longer able to be properly supported, because of this Aurora Energy made the decision to cease its operation to ensure our customers’ information remained secure. We had hoped to have all of our online improvements live by the time Aurora Online ended, however unfortunately due to system issues this was not possible.

No, aurora+ is our new digital product which allows you to monitor your up-to-date energy usage and pay for your power via an app.

Our online account management tools are free to use and we will continue to improve and update them so that we can give you the best possible online experience.

You can request your account balance and transaction history via our online general enquiries form.

For a limited time, we’re offering Aurora Online customers the chance to try aurora+ for 3 months free of charge.

To estimate your next bill, you can visit our bill estimator tool - you'll just need your last bill and access to your meter.
If you want even more visibility of what you're using, you can switch to aurora+ and understand what your energy use is costing you down to the hour.

Yes. Your direct debit will remain in place.

If you wish to change the amount or account details of your direct debit, you can do so by filling out our online direct debit form or by calling us. If you wish to cancel, you can fill out our general enquiries form or contact us on 1300-132-003.

If you haven’t already signed up for e-billing, switch to get your bill sent straight to your inbox

You can request a copy of a previous bill online via the general enquires form or download them directly from the aurora+ portal if you choose to switch.

You can disconnect over the phone. There is a final read fee of $56.19. If you want the power turned off it'll be $88.53.

Yes. You will still receive your electricity bills, either via email or the post depending on your preference.

Unfortunately, you will no longer be able to view your historical bills online. You can request copies of your historic bills via our general enquires form.