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Online or over the phone, we’re here to help!
If you're wanting to connect or disconnect your business, the process is simple. You can either give us a call or complete everything online. You'll just need some identification or your Business Authorisation Number. If you're already a business customer, we'll confirm the ID you have registered with us to get you connected.
Wanting to connect your business?
- A fee applies to all reconnections, regardless of meter type.
- The standard fee for a move-in is $102.91 but can be higher under certain circumstances. We will let you know before processing a move in if the fee is going to be higher.
- If the crew is unable to access the meter, the work may have to be rescheduled, resulting in a higher fee.
Like to find out more? Check out our frequently asked questions here.
Wanting to disconnect your business?
- Disconnection of the service occurs on move-out for most business customers instead of a final read.
- Same day disconnections are not available
- Disconnections can only be processed for TasNetworks service days for your area.
- Disconnections will not occur on a Friday.
- The standard fee for a move-out is $102.91 but can be higher under certain circumstances. We will let you know before processing a move out if the fee is going to be higher. If the crew is unable to access the meter, the work may have to be rescheduled, resulting in a higher fee.
- The main switch must be turned on for your final reading date.
- If you wish to have the meter abolished, please call us.
Like to find out more? Check out our frequently asked questions here.
Safe access to your meter
To ensure a smooth transition during move-in or move-out, please provide clear and safe access to the meter. Access is also required to any sub-boards to complete the work. If the crew are unable to gain access, the work may need to be rescheduled, potentially incurring additional fees. For more information about what safe access means and how you can help, read here.
Connection timing
- Our dedicated business Small Business team will review your connection request once submitted. If we need any additional information to process your request, a member of our team will contact you directly. Otherwise, you will receive a notification once your request has been fully processed.
- If you’re moving in or out and your requested date is not available, please call us on 1300 132 045.
Need assistance? We're here to help!
You contact us on 1300 132 045. Our Small Business team is available Monday to Friday 8am – 6pm, excluding public holidays.