For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
If you’re moving to a new site that has the power on from the last person, it’s really easy… you can either give us a call or do it all online. You’ll just need some ID or your Business Authorisation Number. If you’re already a customer we’ll just confirm the ID you have already registered with us and then … click… you’re connected!
Almost. If you let us know by 3pm we can connect you on next serviced working day (the next available weekday a meter reader is in your area) with a standard connection - and you just pay the standard connection fee of $86.64.
If it’s after 3pm and you need it the next day, or if you want power connected outside of normal business hours, we’ll need to talk to you. You can still use the online form; we’ll get in touch to sort out the details.
You can also use the online connection form and this will take about 5 minutes to complete. It can take up to 3 business days to process an online request - so if it's urgent and you need power on ASAP - call us.
If you have an account with us and are already registered for Aurora Online, you can log in and get connected when it suits you. Just remember though, the same time limits apply in terms of the notice required.
Give our Small Business Team a call on 1300 132 045 between Monday to Friday 8am – 6pm.
If you are moving out and need to disconnect or finalise your electricity or gas account at a property please give us a couple of days’ notice. You can disconnect over the phone or via your Aurora Online account.