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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
I need a couple of extra weeks to pay my bill
If you are having a bit of trouble getting your bill paid before the due date, you can apply for a quick, one-off extension. The extension gives you two extra weeks to pay the total of your bill.
I need a bit more time to pay
If you want a bit longer, you can apply to pay it off weekly or fortnightly. You can choose the amount you pay off - your payment amounts just need to be consistent (one payment can't be more than double that of other payments) and your bill needs to be paid in full before the next bill comes out.
Please note that any payments made within a week of you next meter read date may not appear on your bill depending on payment processing times.
Use our online form or call our Small Business team on 1300 132 045 to request an extension.