Passwords and Security in aurora+

Session time outs and Multi-factor Authentication (MFA) 

Session timeouts help to keep your personal data secure. Every now and then you'll be prompted to re-enter your log-in details. 

MFA adds an extra layer of security to your aurora+ account and requires two or more verification factors to gain access the app. For aurora+, this means we’ll send you a verification code to your mobile or email.

How it works

Every 30 days or so, when you log-in to aurora+, we’ll prompt you to enter a verification code which is sent to you via SMS or email.

When you get the first prompt to enter a verification code, you’ll be asked to nominate a preferred mobile number or email, you’ll only be asked to do this once per device.

If you wish to change the way in which you receive the code (via sms or email) you'll need to contact us so that we can reset your preference. 

Update your aurora+ Password

To change your password in aurora+:

1. Go to the main menu in the top right-hand side of the aurora+.
2. Select 'Change Password'.
3. Follow the prompts to create a new password, including the Password Requirement checker, and 'Save Changes'

Forgotten your aurora+ Password

If you are trying to log in to your aurora+ account but have forgotten your password:

1. Select 'Forgot Password?' under the log in entry sections.
2. Enter and confirm the email address connected to your aurora+ account (the one you used when signing up for aurora+ and connecting your Aurora Energy account). 
3. You will receive an email address with a link to a page where you can update your password.

Password Requirements

To keep your account secure, your password must be a minimum of 8 characters and include at least two of the following types: 

• Lowercase letters, eg. a b c 
• Uppercase letters, eg. A B C
• Numbers, eg. 1 2 3
• Symbols, e.g.! @ #

Within aurora+ there is a Password Requirement checker which will highlight if your chosen password has or does not have enough variety of character types.