Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
If a life is in danger, call 000 directly
If you need more time to pay your energy account, you can set up a payment plan in aurora+ to spread your balance into smaller, manageable payments.
Just log in, click the need more time? link under your bill, choose how much you can afford and how often you want to pay, then pick a plan that suits you. You can pay automatically with Set & forget or choose a manual option like BPAY, aurora+, or in person.
Once you confirm your plan, you’ll get a confirmation and can track your progress anytime in aurora+. Keep in mind, missing a payment may cancel the plan, and it can be reviewed or adjusted if needed.
If you’d like help setting one up or making changes, call 1300 132 003 (Monday–Friday, 8am–6pm).
Just click the Need more time? Link under the Pay Now button to get started.