Identity check

We really care about your privacy and security, and we work hard to keep your personal information safe. If you don’t meet our identity requirements when contacting us online or over the phone, we will ask you to complete an ID check.

How to complete an ID check

1. Visit any Service Tasmania centre with 100 points of identification.
2. Ask for a STARS identification receipt.
3. Call us at 1300 132 003 with your receipt number to finalise your connection.

You can find your closest Service Tasmania centre here.