Help & Support

Help Search

Outages & Emergencies

If a life is in danger, call 000 directly

Log in and out of aurora+

How to Log In

To log into aurora+ on a smart device with the app  or browser:

  1. In the Login Screen you can enter the email address and password connected to your aurora+ account. The email address is the one you confirmed during the aurora+ sign up process. 
  2. Click the 'Login' button.
  3. You will be able to see the homepage of your aurora+ account. 

For information on resetting a forgotten password, or updating your password - see our 'aurora+ Passwords' page.

If you have not yet signed up to connect your Aurora Energy account to aurora+, you can sign up Here


How to Log Out

To log out of aurora+ on a device or browser:

  1. Go to the drop down menu in the top right hand side of the screen.
  2. A screen will appear that says, 'You have been successfully logged out.' Click 'Ok', and you will be returned to the Login Screen. 

Please be aware that logging out of your aurora+ account does not cancel your aurora+ account - see our 'Deleting aurora+' page.