Better ways to pay

aurora+ is now available! Offering an easier way to view and manage your energy. 

Learn more

Direct Debit

If you don't want to think about it, you can set up a direct debit with us and we will pay your bill straight from your chosen bank account.

PLUS: when a bill is paid in full by direct debit from your bank account by the due date, you will get a discount of 5.5 cents a day (incl. GST)!

(Before you sign up for direct debit, there's some Terms and Conditions to think about.)

Sign up for direct debit

Pay online

Simply grab your VISA or Mastercard credit card details and your Account Number (it's in the blue panel on the right hand side of your bill) and you can pay your bill with a credit card.

Pay online now 


With the convenience of BPAY, you can pay your bill any time of the day or night 7 days a week! You can pay your bill in full or use your internet banking to set up regular payments so you can stay in control.

Our biller code: 5595

Your reference number is your Aurora Energy account number.

Pay by mail

Post your cheque or money order (made out to Aurora) to:

Aurora Energy

Locked Bag 4

Hobart Tasmania, 7001

Pay by phone

You can call Australia Post on 13 18 16 and pay with your credit card. The Australia Post Billpay code for Aurora is 0755.

Pay in person

Take your bill into: 

  • any Australia Post Office or agency
  • Service Tasmania

And pay by cash, cheque or EFTPOS

Stay safe online

Did you know that there are 6 common types of scams? Do you know what cookies are, and how to manage them? Find out how to keep yourself safe online. 

Find out more

Payment plans and prepaying

Sometimes it's easier to manage your budget by making regular payments, rather than paying all at once. You can set up a regular payment plan a few ways. 

(If you want to just pay a bit from time to time, you can do that too: pay online with your credit card, pay via BPAY, or in person at Australia Post or Service Tasmania). 


If you receive Centrelink payments, you can arrange for an amount to come straight to Aurora out of your benefit before you are paid. So your bill should be a lot smaller when it comes, or there will be nothing further that you need to pay at all!

To set up Centrepay, fill out the Centrelink online form here or call our Customer Service Advisors on 1300 13 2003 from Monday to Friday, 8am to 6pm. (Or you can visit the Centrelink website to read more information).

Switch to e-Bill

Get your bill straight to your inbox! Save paper and time with the convenience of viewing and paying in one easy step! 

Sign up now!

Need extra help paying your bill?


If you're having difficulty paying all of your bill at once or have fallen behind, we're here to help.
You can apply for a payment extension quickly and easily online!

Learn More

Frequently asked questions

Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

Read More
Can I pre-pay my Aurora bill?

Yes. You can make payments towards your bill before it’s due with direct debit, BPAY, credit card payment or centrepay. You may even be eligible to go on to our bill smoothing option EasyPay.

Read More
How do I change my direct debit payment details?

Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form.
Small business customers can call us on 1300 13 2045.

Read More
What do I do if I can't pay my account on time?

If you are having trouble paying your bill we can help. Contact us or request a payment extension.

Read More
View all FAQ's