Meet Our Tassie Team

Mel from our YES team

Mel started at Aurora in 2013 in our Call Centre. She has worked around many teams, including Credit, EWRs, and being the  DNP (Disconnection for Non-payment) officer for many years. She now finds herself on the other side of the fight in the YES Team, where she feels she can make the most impact on our customers' lives and well-being.

Mel is passionate about helping customers in YES and helping her teammates with her knowledge of all things payment plans and anything credit-related.

Mel loves travelling and experiencing new cultures when she gets a break from all the tutus, glitter and all things pink from her three young daughters.

Ollie, our Company Secretary/General Counsel

Ollie leads our Governance team along with being our Board Secretariat. In 2024, Ollie celebrated 10 years with us and amongst the highlights, one standout is supporting Tasmania’s renewable energy focus by negotiating the contract for the Cattle Hill Wind farm. 

“Seeing that being built and providing more renewable energy to the state was an amazing and rewarding challenge.”

What keeps Ollie coming back every day is the people, “Work can be hard and challenging, but I think it's really important that you work with good people and have some fun, bring your best every day and work constructively with others as together we can achieve lots!”

“When I think back to the business we were then and how much has changed its quite remarkable, however the culture and people that make the place great are still here.”

Ash, our Head of Customer Operations

Meet Ash! We welcomed Ash to Aurora Energy in June 2023 as our Head of Customer Operations, the team who look after your enquiries. We feel pretty lucky as he brings with him a wealth of customer service experience.

Ash is a busy father of three boys who spends his weekends between footy, soccer and basketball.

We asked Ash what drew him towards Aurora? “I see all the work Aurora does in the local community and this is a huge drawcard as it is something I am passionate about, giving back to Tasmanians.”

Lydia from our Customer Service Team

Meet Lydia from our Customer Success team. Lydia is passionate about working for a local Tasmanian company where she can make a difference in people’s lives! Her team looks after all of our customer enquiries over the phone. 

Lydia also has a passion for lifting heavy things, spending her free time in the gym Powerlifting. She recently competed and has multiple national and world records. Most recently, raising a massive 260kg deadlift for a double!

“Powerlifting has made me appreciate what I am capable of in life in many ways. We are all capable of so much more physically AND mentally than we realise.” 

Adam, our Design and Delivery Team Leader

Meet Adam, our Design and Delivery team leader. For those with kids, Adam’s favourite energy-saving tip is something you might be able to relate to: "If you see your children leave one room to go to another, go into the first room because you’ll have to turn the lights off!" 

He’s one of the people working on the project to get our customers onto our new billing system. Adam’s favourite part about working at Aurora is the people. “Everyone ‘rowing in the same direction’ makes conversations and decisions a lot easier, and everyone has been super helpful.”