Customer Code to deliver better outcomes for large energy customers

Published on
25 February 2021

Aurora Energy has signed up to the National Customer Code for Energy Brokers, Consultants and Retailers, which aims to give large customers confidence that the energy supply chain is working together in their best interests and delivering value to them.

The Customer Code is a #BetterTogether initiative of the Energy Charter, a world first collaboration bringing together Australian energy companies to improve customer service, affordability, reliability and sustainability.

The companies signed up to the Customer Code are committed to being customer-centric, transparent and accountable with the energy products and services they provide to commercial and industrial clients.

In choosing an energy retailer, broker or consultant who is a signatory of the Customer Code, customers have confidence that energy offerings are fit for purpose, will meet their specific needs and preferences, and be supported by effective tools and incentives to help them manage their energy costs and usage.

CEO Rebecca Kardos said it further underlined Aurora’s commitment to delivering better energy outcomes for all Tasmanians.

“We want to improve the energy experience for our large customers and give them energy peace of mind, and this is another important initiative that will help do that,” Mrs Kardos said.

“The Customer Code aims to raise standards of industry practice, strengthen trust and confidence, and deliver better outcomes for large customers.”

Aurora Energy is one of 17 energy companies from across the supply chain, and the only Tasmanian organisation at this point in time, to have voluntarily committed to the Energy Charter.

For more on the National Customer Code, visit