Quick Answer

If your balance goes below $0, don't worry, we're here to help.

When your balance gets low or goes below $0 we will send you notifications reminding you to top up. You will also receive a monthly statement which shows your account balance.

If you have an outstanding amount on your statement, you will have 14 days to pay the balance; failure to pay by the due date may result in late payment fees and overdue interest as well as further credit action such as disconnection.

We understand that circumstances can change and this may affect how you pay, we can help – just call our Customer Service Team on 1300 132 030 Monday to Friday 8am - 6pm.