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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Quick Answer

Yes. If you are the electricity account holder you can choose your energy product or plan.

If you need an advanced meter installed in order to access aurora+ or to change plans, we'll organise that with you.

For most customers, there is no charge to have an advanced meter installed, however in some cases, extra work may be required before the meter can be exchanged safely. Where this is the case we will contact you to let you know, and at this point you may need to speak to your landlord to organise any extra work.