Got questions?

We've got answers. Fill out the form below and we will get back to you within 3 working days.

If your question relates to your account, we'll need the ID we have on file for you. We want to keep your information safe, so if you've forgotten which ID you've given us we'll contact you to confirm who you are.

Are you a business or residential customer
Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email
Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.