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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Got questions?

We've got answers. Fill out the form below and we will get back to you within 10 working days.

Important!

To ensure your query is answered as quickly as possible, please include the identification (ID) information we have on file for you. Failure to include this in your initial contact will result in delays. 

Are you a business or residential customer
Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.

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