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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Help & Support
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Outages & Emergencies
If a life is in danger, call 000 directly
Missing aurora+ payments
Depending on how you make the payment, it could take a few days to appear.
When you make a payment using aurora+ in-app payments, your account balance will update immediately. However, payments made in other ways (e.g. BPAY or through the post office) may take between 1-5 business days to process before your account balance is updated.