Do a bill check

When you get a higher than expected bill, your bill is full of information that could help you figure out what might be contributing to higher than expected energy costs. 

• Check your concession discount has has been added to your bill.
• Have you paid off your previous bill in full? If a balance has been carried over from your previous bill, it might make your current bill higher than expected.
• Check your billing period. How many days have you been billed for? Quarterly bills are around 90 days. If you've recently moved house your first bill for that property might have been for a shorter time depending on when you moved and your quarterly billing cycle.  
• Has there been a price change? Each year prices for standing offer customers are reviewed. We will inform you if when they change and you can keep up-to-date on our latest pricing on our website.