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Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Moving house?
If you're moving into or out of a house, the process is simple. You can either give us a call or complete everything online. You'll just need some identification. If you're already a customer, we'll confirm the ID you have registered with us to get you connected.
Moving in?
A fee applies to all reconnections, regardless of meter type.
The standard fee for both a move-in is $102.91 but can be higher under certain circumstances. We will let you know before processing a move in if the fee is going to be higher.
If the crew is unable to access the meter, the work may have to be rescheduled, resulting in a higher fee.
Like to find out more? Check out our frequently asked questions here.
Moving out?
Disconnection of the service occurs on move-out for most customers instead of a final read.
Same day disconnections are not available
Disconnections can only be processed for TasNetworks service days for your area.
Disconnections will not occur on a Friday.
The standard fee for a move-out is $102.91 but can be higher under certain circumstances. We will let you know before processing a move out if the fee is going to be higher. If the crew is unable to access the meter, the work may have to be rescheduled, resulting in a higher fee.
The main switch must be turned on for your final reading date.
If you wish to have the meter abolished, please call us.
Like to find out more? Check out our frequently asked questions here.
Safe access to the meter
To ensure a smooth transition during move-in or move-out, please provide clear and safe access to the meter. Access is also required to any sub-boards to complete the work. Sub-boards must be in off position. If the crew are unable to gain access, the work may need to be rescheduled, potentially incurring additional fees. For more information about what safe access means and how you can help, read here.
Connection timing
Our dedicated customer support team will review your connection request once submitted. If we need any additional information to process your request, a member of our team will contact you directly. Otherwise, you will receive a notification once your request has been fully processed.
If you’re moving in or out and your requested date is not available, please call us on 1300 132 003.
Need assistance? We're here to help!
You contact us on 1300 132 003 (Residential) or 1300 132 045 (Business). Our customer service team is available Monday to Friday 8am – 6pm, excluding public holidays.