Getting a new meter installed

When you are making changes to the electricity supply at your home, you may need a new meter. Whether you are building a completely new site, installing solar, or just upgrading your wiring, we’re going to be a little - or a lot - involved. 

For some things it will be us (your energy retailer and our service providers), for others it will be TasNetworks (your energy distributor), and for some, it will our Metering Coordinator. Sometimes it will be all of us. It all depends on what needs adding, updating, or changing.

First up, if you require a new meter, your electrical contractor will send in the paperwork to TasNetworks. They will then send paperwork (an electrical works request or EWR) to us, and we will arrange for the new meter to be installed.
 

How long will it take?

Once we get the EWR from TasNetworks, we’ll get the work scheduled. Aurora Energy and our service providers have an obligation to have new meters installed within 6 business days after TasNetworks has set up the poles and wires to provide the electrical supply or on a date that's convenient for you. Meter exchanges, requested by you, will be connected within 15 business days of processing your request or we will agree on a date that’s convenient for you.

Sometimes, getting all the people in the same place at the same time (such as if your contractor has to meet the crew on-site), complicated jobs, contractual agreements, access, safety, and impacts on other customers can affect the timeframes and our obligations to you. We will work with you to try and make the process as smooth and efficient as possible.

If a delay occurs due to any of the above issues, we will let you know, and once the issue is rectified the timeframe will be reset. 

Access

Importantly, we need clear access to where the meter, meter board, and subboard are going to be installed or, if existing, where they currently are – things like building materials, dogs, locked gates, and so on can get in the way. If that is the case, please let us know early on, in case we need to get you to meet us on-site.

We'll keep you updated along the way

We’ll contact you at each step of the process. We’ll let you know when we receive your request, once we’ve scheduled a date to attend your property as well as a reminder the day before.

How much does this cost? 

If there is any cost associated with your electrical work, we will contact you to let you know what that cost is. The conditions on site may alter the fees you are charged.

For new connections, or connection alterations, we will pass through charges from TasNetworks, you can view all fees here (external link)

But wait! Before you get the ball rolling, are you building a new home? 

If so, the first thing you need to do is set up an account with us. To set up an account, either fill in our online connection form or give us a call on 1300 132 003.

Before You Dig Australia 

Remember: before you do any digging work, make sure you contact Before You Dig Australia - It's a free service which can give you access to plans showing where any underground utility services are on your property. Making sure you're well informed before you dig could prevent service interruptions, delays, costly repairs and could even save your life.