Short term payment extensions

If you need a bit of extra time to pay, you can choose a one-off extension which will give you a few extra weeks to pay. Or, you can choose to pay your bill of in weekly or fortnightly instalments before your next bill is due. 

Apply for an extension

6-12 month payment plans 

If you're not able to pay your balance by your next bill, you can choose to pay off your bill, plus ongoing usage over 6-12 months. 

Eligible customers can have their balance split into equal weekly or fortnightly payments over 6-12 months. We'll also look at your usage and estimate your ongoing usage costs - this will be added to your weekly or fortnightly repayments. 

To make sure you're paying the correct amount, we regularly review your usage, if there are any changes to your payment amounts, we'll et you know. If you miss any payments, your payment plan will end, so please keep in contact with us if you are struggling to pay.  

Apply for a payment plan