Things to check on your bill. 

• Check your concession discount has has been added to your bill. 

• Have you paid off your previous bill in full? If a balance has been carried over from your previous bill, it might make your current bill higher than expected.
• Check your billing period. How many days have you been billed for? Quarterly bills are around 90 days. If you've recently moved house your first bill for that property might have been for a shorter time depending on when you moved and your quarterly billing cycle.   
• Has there been a price change? Each year prices for standing offer customers are reviewed. This year prices increased by 11.88%. Read more here.
• Has your bill been estimated? If the meter reader hasn't been able to access your meter to read it, where possible, your account will be produced based on your average usage at the same time last year.
• Estimated bills and solar. If you're a solar customer and your bill has been estimated, you'll notice that zero kWh will be displayed for the feed-in credit. Please be assured that you will not lose any credit for the solar power you have exported to the grid, you’ll see it all on your next account with a true read.