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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Use our free online account management tools and forms to manage your account quickly and easily.
The independent Tasmanian Economic Regulator has announced Aurora Energy's standing offer prices for 2025/26.
*From 1 July 2025
Click through the tabs below for more information.
The independent Tasmanian Economic Regulator sets maximum prices annually for Standing Offer rates offered by Aurora Energy. The Standing Offer rates which apply to Aurora Energy Residential and Small Business customers will increase from 1 July 2025 by an average of 2.06%.
This increase is primarily driven by an uplift in network prices under TasNetworks' 2025-26 Pricing Proposal and offset by a reduction in the regulated wholesale and renewable energy costs.
Energy costs are made up of the generation of electricity, market fees and charges, network costs and the cost of providing retail services.
Although the price increase is minimal, we understand the difficulty that many Tasmanian households are facing. There is support available.
Solar Feed in Tariff rates will decrease to 8.782c/kWh.
The reduction is primarily due to the lower wholesale energy price for 2025-26.
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The Annual Electricity Concession increased by 2.06%.
Eligible customers must have one of the following concession cards:
To apply, fill in the Annual Electricity Concession Application:
2025 Federal Government energy support
The Australian Federal Government has committed that from 1 July 2025, all residential households and small businesses will receive two further payments of $75 (equalling $150) over 2025-26.
Payments are to be applied in two instalments and Aurora Energy is working with the Government on the detailed arrangements required to make the payments.
These payments will be applied automatically, you do not need to do anything in order to receive them.
The NEM (National Electricity Market) is one of the largest interconnected electricity systems in the world. It covers around 40,000 km of transmission lines and cables, supplying around 9 million customers.
The NEM is a wholesale market through which generators and retailers trade electricity in Australia. It interconnects the six eastern and southern states and territories and delivers around 80% of all electricity consumption in Australia. Tasmanian energy retailers are part of the NEM.
If you're struggling to pay your bills, keep your energy use down, or need help understanding your bill, we have more support than ever before.
Our Customer Support Fund is there to help support residential and small business customers experiencing financial vulnerability. We can help you with bill relief, waiving fees and charges, freezing debt, payment plans, and more.
aurora+ allows you to manage your energy accounts on your phone, tablet, or computer. See your daily usage, manage how you pay, predict your bill, and view your account details. It's free and easy to set up.
Our YES program is available for customers experiencing financial hardship. Our local specialised team will work with you to set up an affordable payment plan, lower your energy usage, find a financial councilor, and provide support to get you back on track.
Long and short term payment plans and extensions are available and for those who need more support, our industry leading YES program can help you get on top of your bills.
Our team of experts can also help you find ways to save energy and save money by giving you advice, helping you find the best plan for you, and seeing if you're eligible for aurora+
We understand that the rising cost of living is having a significant impact on Tasmanians.
We have more support than ever before. We can help with payment plans and extensions, hardship support through our YES program, customer support fund, and expert support and advice.
aurora+ is free and could help you find ways to save energy and money. With aurora+ you can see your daily energy usage down to the hour, giving you more power to find efficiencies in your home. If you can see it, you can save it.