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Aurora Energy's Prices 2023
The independent Tasmanian Economic Regulator has announced Aurora Energy's standing offer prices for 2023/24.
Prices increased by an average of 9.51% on 1 July.
See the Tasmanian Economic Regulator's media release here
See Aurora Energy's media release here
See the 2023-24 Standing Offer Tariff Schedule here
2023 Standing Offer Prices
Regulated price increase
The independent Tasmanian Economic Regulator sets maximum prices annually for Standing Offer rates offered by Aurora Energy. The Standing Offer rates which apply to Aurora Energy Residential and Small Business customers increased from 1 July 2023 by an average of 9.51%
Energy costs are made up of the generation of electricity, market fees and charges, network costs and the cost of providing retail services.
The increase has been driven by unusually high wholesale costs with a range of recent national and global events placing a significant upwards pressure on wholesale energy prices.
These increases are not unique to Tasmania, and energy customers around the country will face much higher price hikes, many in the vicinity of 20-29 per cent, with some major providers’ prices increasing even more
As Tasmanians ourselves we understand the difficulty already being felt by Tassie homes and businesses. We have more support than ever to help you lower your energy costs and get on top of your bills.
Solar Feed in Tariff
Solar FiT rate increase
Solar Feed in Tariff rates increased to 10.869 c/kWh which is 22.4% higher than the 2022-23 rate of 8.883 c/kWh.
The increase is primarily due to the higher wholesale energy price for 2023-24.
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Annual Electricity concession
Annual Electricity Concession increase
The Annual Electricity Concession increased by 9.51% or an extra $55 per year.
This is a total of $629 per year.
Eligibility
Eligible customers must have one of the following concession cards:
- Pensioner Concession Card (Services Australia or Veterans Affairs)
- Health Care Card
- ImmiCard (Bridging Visa E)
Apply
To apply, fill in the Annual Electricity Concession Application:
Residential energy bill relief
Updated: 11 May 2023
What is it?
The Tasmanian Government has partnered with the Commonwealth Government to provide eligible households with $250 of targeted electricity bill rebates annually over two years. The first rebate will be applied to customer bills in the 2023 September quarter. For customers that don’t already receive the annual electricity concession, you will be contacted by the relevant Commonwealth Agency between July and September to advise what action you will need to take to register.
We will automatically apply the following to the registered account:
| When | How Much? |
|---|---|
| In the September quarter of 2023 | $125.00 |
| In the June quarter of 2024 | $125.00 |
| In the September quarter of 2024 | $125.00 |
| In the June quarter of 2025 | $125.00 |
Who gets it?
For your household to be eligible for the rebate, the electricity account holder must, as of 01 July 2023, be a recipient or holder of the following benefit or card types:
| Eligible Benefit or Card Type | Key Information |
|---|---|
| Pensioner Concession Card (issued by either Services Australia or the Department of Veterans Affairs (DVA)) | No action needed. Discount applied automatically if your concession and Aurora account are linked. |
| Health Care Card (including Low Income Health Care Card) | No action needed. Discount applied automatically if your concession and Aurora account are linked. |
| DVA Gold Card | Department of Veteran Affairs will contact you in July 2023 with information about how to register. |
| Commonwealth Seniors Health Card (issued by either Services Australia or DVA) | Services Australia (in September 2023) or the Department of Veteran Affairs (in July 2023) will contact you with information about how to register. |
| Family Tax Benefit (FTB) A and B | Services Australia will contact you in September 2023 with information about how to register. |
| Carer Allowance. | Services Australia will contact you in September 2023 with information about how to register. |
What do I need to do?
See the table above regarding your card or benefit type and how this Rebate will work for you. Here are also some key things to check:
Get a Concession Card
If you haven't got a concession card yet, apply for one now and ensure your concession information is updated before 01 July 2023. Get a concession card at concessions.tas.gov.au
Apply for the Annual Electricity Concession with us
If you are eligible for the annual electricity concession but do not currently receive it, please complete the Annual Electricity Concession Application Form to register using the Online Web Form or Download and Print PDF
Make sure the Aurora Energy Account holder matches
If you don't have an electricity account because the account is in the name of another person in your household, you need to transfer the account to your name in order to receive the rebate. You can do this by getting in touch with our team
If you don't have an electricity account because you don't receive electricity from an electricity retailer and are on an embedded network (for instance, you receive electricity via your landlord in a caravan park or retirement home or village), you are still eligible and will need to apply for the rebate. More information on applying will be made available in the coming weeks at recfit.tas.gov.au
More Information
Small Businesses Customers can find information on our Business Concessions page
More Energy Relief Rebate for Households information at energy.gov.au
Business energy bill relief
Updated: 11 May 2023
What is it?
The Tasmanian Government has partnered with the Commonwealth Government to provide eligible small businesses with $650 of targeted electricity bill rebates over one year. The first rebate will be applied between 01 July 2023 and the end of September 2023.
|
When |
How Much? |
|---|---|
| In the September quarter 2023 | $325.00 |
| In the June quarter of 2024 | $325.00 |
Who gets it?
To be eligible, a business must be on a separately-metered business tariff, and the business’s annual electricity consumption must be less than 150MWh.
No action is required. Credit will automatically be applied to the bill of eligible small business customers.
More Information
More information can be found at recfit.tas.gov.au
Residential Customers can find out about household concessions and rebates here
Frequently asked questions
Who decides Aurora's prices?
Read More
The independent Tasmanian Economic Regulator approves the maximum prices for Aurora's standing offer customers.
All residential customers, and most small business customers are on standing offer agreements.
Why do wholesale prices impact Tassie prices?
Because Tasmania is part of the National Electricity Market (NEM) we don’t only use and buy power generated in Tasmania, this means that interstate and overseas events and pressures can have an impact on our prices.
Last year, wholesale prices decreased, Aurora Energy’s prices also decreased by 7.11% for residential and 11% for small businesses.
While most of the power we use in Tassie is generated by local hydro and wind, we do also use and buy power from the mainland.
What is the NEM (National Electricity Market)?
Read More
The NEM (National Electricity Market) is one of the largest interconnected electricity systems in the world. It covers around 40,000 km of transmission lines and cables, supplying around 9 million customers.
The NEM is a wholesale market through which generators and retailers trade electricity in Australia. It interconnects the six eastern and southern states and territories and delivers around 80% of all electricity consumption in Australia. Tasmanian energy retailers are part of the NEM.
If the wholesale price keeps going up, will energy prices keep going up?
For customers of unregulated retailers this may be a risk. Unregulated retailers can generally change their prices more than once per year and choose to pass on any increases at any time, subject to their terms and conditions.
Aurora Energy is regulated, so we only change our standing offer prices once per year. This means that no matter what happens to wholesale prices after the price for a financial year is decided, you can rest assured that your price won't change at all until next financial year.
Aurora Energy is the only regulated energy retailer in Tasmania.
Do Tasmanians pay more for energy than the rest of Australia?
Read More
Aurora Energy has had some of the lowest regulated electricity prices in Australia for the last 6 years.
The main reason for high electricity bills in Tasmania is high usage. Our cold, dark winters can push bills up by around 50% in winter.
We can help you find ways to save and keep your bills down with expert efficiency advice, helping you find the right energy plan for your lifestyle, and seeing if you're eligible for aurora+.
What does ‘on average’ mean for 2023-24 price changes?
Your bills are made up of fixed charges (service charges) and variable charges (usage charges). Usually, Aurora Energy applies a blanket increase or decrease across all Standing Offer (STOF) tariffs, including the fixed and variable components.
This year, to create more cost reflective tariff pricing, we will not be applying a blanket change to STOF tariffs. We have done this type of rebalancing in the past, most recently in 2020 and 2017.
There will be a 15% increase to daily supply charges and an 8.38% increase to usage charges on all STOF tariffs excluding Tariff 22.
Tariff 22 will increase by 10% for its daily supply charge, and 8.38% for its usage charges.
These movements across all tariffs equal an average 9.51% increase.
What support does Aurora offer?
Read More
If you're struggling to pay your bills, keep your energy use down, or need help understanding your bill, we have more support than ever before.
Our Customer Support Fund is there to help support residential and small business customers experiencing financial vulnerability. We can help you with bill relief, waiving fees and charges, freezing debt, payment plans, and more.
aurora+ allows you to manage your energy accounts on your phone, tablet, or computer. See your daily usage, manage how you pay, predict your bill, and view your account details. It's free and easy to set up.
Our YES program is available for customers experiencing financial hardship. Our local specialised team will work with you to set up an affordable payment plan, lower your energy usage, find a financial councilor, and provide support to get you back on track.
Long and short term payment plans and extensions are available and for those who need more support, our industry leading YES program can help you get on top of your bills.
Our team of experts can also help you find ways to save energy and save money by giving you advice, helping you find the best plan for you, and seeing if you're eligible for aurora+
What is Aurora doing to help?
We understand that the rising cost of living is having a significant impact on Tasmanians.
We have more support than ever before. We can help with payment plans and extensions, hardship support through our YES program, customer support fund, and expert support and advice.
aurora+
aurora+ is free and could help you find ways to save energy and money. With aurora+ you can see your daily energy usage down to the hour, giving you more power to find efficiencies in your home. If you can see it, you can save it.