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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
Do you also want to connect to a new property?

Please visit our Residential connect form to arrange disconnection and new connection

Go to connection form

Are you currently in quarantine for COVID-19 awaiting test results or have you been in contact with anyone with COVID-19?
Is there clear and safe access to your meter (no locked doors, gates or dogs)
Is there gas at the property which needs to be disconnected?
Is there clear and safe access to your Gas meter (no locked doors, gates or dogs)

Please call 1300 13 2003 to arrange de-energisation of your property

What you need to know:

  • If you have a remotely read advanced meter, there is no fee to finalise your account.
  • If your advanced meter needs to be manually read, the final read fee will be between $82.22 - $127.22. 
  • If you have a manually read basic meter a standard final read is $56.90.
  • Safe and clear access to the meter is required. There's a wasted site visit fee of $89.65 if access is not clear.
  • A meter reading will be done to finalise your account. The power at the property will not be turned off. If you wish to have the power disconnected, please call us. 
  • If you require a supply abolishment, please call us. 
  • If you require a gas disconnection there is a fee of $110, which is passed through from Tas Gas Networks. 

Some other things you need to know:

Sometimes the government, regulator, network distributor, or metering coordinator will change a fee, or add a new fee, and we may pass that on to you.

You can contact us on 1300 132 003.