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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Has your Aurora bill not arrived as expected? 

It may have been delayed. 

Due to technical issues, some customers may experience a delay in getting their electricity bill. 

Once we've fixed the issue, we'll adjust your due date so that you still have time to pay or set up a payment plan after you receive your bill. 

Let us know if you're bill hasn't arrived via the form below.

Are you a business or residential customer

If your Aurora Energy account is in credit, you may be able to request a refund directly to your bank account.

You can submit your request online here:
Request a Refund

Before you get started, please take a moment to check the eligibility criteria below.

Eligibility Criteria

To make sure your refund can be processed:

  • You can request a refund once every 3 months.

  • Refunds must be for $50 or more.

  • We can’t process a refund if your next scheduled meter read or bill is due within the next week.

  • Government incentives aren’t eligible for refund.

Processing Time

  • Refunds are usually processed within 5–7 business days.

Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Privacy Collection Statement

By submitting this form, you confirm that you have read and understood how Aurora Energy collects, uses, and discloses your personal information, as outlined in our Privacy Policy.

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