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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Has your Aurora bill not arrived as expected? 

It may have been delayed. 

Due to technical issues, some customers may experience a delay in getting their electricity bill. 

Once we've fixed the issue, we'll adjust your due date so that you still have time to pay or set up a payment plan after you receive your bill. 

Let us know if you're bill hasn't arrived via the form below.

Are you a business or residential customer
Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.

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