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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account

Has your Aurora bill not arrived as expected? 

It may have been delayed. 

Due to technical issues, some customers may experience a delay in getting their electricity bill. 

Once we've fixed the issue, we'll adjust your due date so that you still have time to pay or set up a payment plan after you receive your bill. 

Let us know if you're bill hasn't arrived via the form below.

Are you a business or residential customer

If your Aurora Energy account is in credit, you may be able to request a refund directly to your bank account.

You can submit your request online here:
Request a Refund

Before you get started, please take a moment to check the eligibility criteria below.

Eligibility Criteria

To make sure your refund can be processed:

  • You can request a refund once every 3 months.

  • Refunds must be for $50 or more.

  • We can’t process a refund if your next scheduled meter read or bill is due within the next week.

  • Government incentives aren’t eligible for refund.

Processing Time

  • Refunds are usually processed within 5–7 business days.

Do you want to connect your electricity?

To connect your electricty please complete the connection form.

Connection form

What type of payment enquiry do you wish to make?

Westpac gateway

Payment extension form

Do you want more information about your product options?

Our products

Preferred contact method
I wish to receive my bills via email

Privacy Collection Statement

By submitting this form, you confirm that you have read and understood how Aurora Energy collects, uses, and discloses your personal information, as outlined in our Privacy Policy.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.


The Life Support Request form can be used to request to add Life Support protections at your premises, to notify us you no longer require Life Support at your premises or to submit a general Life Support question

Life Support Registration Guide

How to Notify Us

Let us know you have life support via our online Life Support form (Life Support Request) or call 1300 132 003.
Make sure to include the type of life support equipment you have.

Important:
If you need life support protections within the next 10 business days, please call us so that we can add life support to your account immediately. 
Online forms can take up to 10 business days to be processed.

Life Support Request 

Temporary Registration

  • We’ll register your home temporarily and send you a medical confirmation form to complete with your doctor.
  • If the form is not completed by the due date, we’ll send you a reminder.
  • If we don’t receive confirmation after reminders, this may result in the life support flag being removed from your account.

Medical Confirmation

  • If you’ve moved from another electricity retailer, you may be able to use the medical confirmation form you provided to them, if the form is less than 4 years old.
  • Retailers are required to keep these documents for 110 days after you cease to be a customer.
  • If you believe this applies to you, please contact your previous retailer to request a copy to provide to us.

Important Notes

  • The life support flag will be added to your account from:
    • The day you call, or
    • The day your online form is processed (up to 10 business days after submission).
  • Concessions are applied once your completed application form is processed.