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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.

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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

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Changed something?

If your postal address, email or phone number has changed let us know!

Do you have the ID we have on file for you handy to complete the form? 

We'll have your details updated as soon as we can (around 3 business days)

 

*Due to the impacts of COVID-19 we have less fewer staff available to answer your queries, response times may take longer than usual. Our focus is to ensure energy supply for all our customers and priority will be given to those needing a connection. Thank you for your understanding. 

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Terms & conditions and privacy statement
By submitting this online form you are agreeing to the fees that apply and acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement.