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Delays, persistent rescheduling, and a lack of understanding around what works are required and why are just some of the things which can cause frustration to customers when they're getting their meter exchanged.
With some jobs requiring four parties to be on-site at the same time, it can be tricky to coordinate and avoid the occasional re-schedule. However, there are some common things that prevent our Metering Coordinator (Yurika - formally Metering Dynamics) from completing a meter exchange at the scheduled time, which can be proactively managed to avoid delays.
In most single-tenancy residential homes, TasNetworks will remove and replace the meter panel. This work will be done in conjunction with the Aurora meter exchange process. In multi-tenancies, where asbestos panels are present, meter installs can be more complex and a lot of factors can help or hinder an installation going ahead. Some examples are customer equipment on panel, isolation issues, multiple retailers, and custom panel sizes.
If asbestos lining is present, it's important that the electrical contractor arrange for the enclosure lining to be replaced, before the new meter is scheduled for installation.
It’s important to check for customer equipment on the meter panel. All customer equipment must be removed before the meter exchange can take place.
It's important to check that the point of attachment is easily accessible and meets current safety standards – this means that the fuse can be accessed via a pole from underneath. If the point of attachment is not accessible, it must be moved and this will generally require a mains upgrade. In some cases, the point attachment will have been compliant when it was initially installed, but as safety standards have improved over time, it longer meets minimum requirements.
What customer costs are associated with a meter exchange?