Quick Answer

We estimate less than 2% of customers require an electrical contractor to carry out extra work before a new meter can be installed, however, when this does occur it can be a stressful experience for some customers.

With the exception of removing/replacing asbestos meter panels at single-tenancy sites, all costs associated with bringing the customer’s meter panel and installation up to current standards, so that a new meter can be safely installed, fall with the property owner.

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Often, when our customers contact us about the cost of extra work associated with their meter exchange, it is because they don’t understand why the work is needed. For this reason, it is really important to explain not only the cost of the work but what exactly needs to be done and the reasons why. 

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