Aurora Energy’s 2020-21 Annual Report released

Published on
14 October 2021

Aurora Energy has today released its 2020-21 Annual Report, highlighting an unwavering commitment to its customers, people and the community in spite of unprecedented challenges.

The energy retailer recorded sound financial results, achieving an underlying profit before tax of $20.9M and delivering $6.3M in returns to the Tasmanian Government.

“While our performance exceeded expectations, we still face a period of heightened risk as the impact of COVID-19 pandemic continues to unsettle economies and the operating environment continues to be in a state of disruption,” Aurora Chair, Professor Mary O’Kane said.

Aurora Energy continued to assist affected residential and small business through its COVID-19 Customer Support Fund, providing more than $2M in financial assistance to help customers pay their energy bills.

An ongoing emphasis on employee wellbeing, including mental health and resilience training and flexible ways of working, helped produce strong results across both its culture and engagement measures.

Aurora also supported multiple projects across the state as part of the community grants program, designed to help Tasmanian community organisations to stay connected as they adopted to the new normal due to COVID-19.

Professor O’Kane said the energy retailer was proud of its achievements set against ongoing developments and challenges in the external environment.

“When we reflect on the year that has been, we are incredibly proud of the way the business continued to adapt in a time of great change and uncertainty,” she said.

“In these testing times and amid so much change over the past 12 months, we are pleased to have still managed to progress our strategy to reimagine Tasmanians’ energy experience but more importantly we have been there for Tasmanians in a time of need.”

 

OTHER KEY HIGHLIGHTS

In 2020-21, Aurora Energy:

  • announced a long-term partnership with electricity metering service provider, TasMetering, to deliver advanced metering services to its residential and small business customers;
  • recorded an overall engagement score of 80 per cent in March 2021, an increase of 44 per cent when compared to the baseline measure recorded in October 2019;
  • supported around a third of Your Energy Support (YES) customers by covering one fortnightly payment each quarter (up to $200) for those keeping up with their scheduled payment plans;
  • assisted more Tasmanians than ever to buy energy efficient appliances through the No Interest Loans (NILS) Energy Saver Loan and Subsidy program.

 

To view Aurora Energy’s 2020-21 Annual Report, visit auroraenergy.com.au/about/who-we-are/our-annual-reports