Quick Answer

There are a couple of reasons why the usage comparison graph and the average daily cost on the back page of your bill may not be accurate when you have solar.

The usage comparison graph compares the total amount of kWhs used in your home in the billing period, to the same time last year (if possible) as well as the average usage of other Tasmanian households.

Because we do not have access to the amount of solar you generate and use yourself, this cannot be added to the total of kWh used in your household.

As well, your exported solar energy (the solar you don’t use yourself and feed into the grid) is added to the total of your kWh used.

We are aware that this is not ideal and apologise for any inconvenience.