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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
Why did small business prices drop more than residential prices in July 2021?
Why am I just seeing this plan change charge?
What if I didn’t change my plan?
When will I receive my next statement with plan change fee applied?
Where can I see the plan change fee?
Why have I been charged for an energy plan change fee?
What is a HEAT kit?
What can cause high power usage?
Why isn’t the usage comparison graph on the bill accurate when I have a solar feed-in tariff?
What is solar export?
Is aurora+ a replacement for Aurora Online?
Will I still receive my bills now Aurora Online has ended?
I set up direct debit via Aurora Online, will this still work?
Why was there no warning Aurora Online was ending?
Why is Aurora Online unavailable?
How do I estimate my bill?
How can I download my previous statements?
How will I access my quarterly bills online?
Where can I find what small business product I am on?
How do I leave feedback or make a complaint?
Where can I find Auroras annual reports?
Where is Aurora Energy located?
What energy support programs do you offer?
Does having an advanced meter make a difference to my bill?
Does Aurora have a service for hearing impaired customers?
Can I view Aurora’s Electricity Contract online?
What is the difference between consumption and demand?
How do I open a new account?
Why are electricity rates different for business compared to residential customers?
Am I eligible for a pensioner discount for my business?