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Account management tools

Use our free online account management tools and forms to manage your account quickly and easily.

Manage my account
I have an electric vehicle, which tariff should I be on?
My bill has been estimated, what do I need to do?
What customer costs can be associated with a meter exchange?
Why does my 100 Amp connection require an 80 Amp protection fuse?
What is a Network agreement?
My site draws over 100 Amps but I don't want a CT meter. What can I do?
What is a CT meter?
What are Amps?
How often can I change my energy plan?
How do I get an asbestos meter board removed?
Who pays for the removal of asbestos meter boards?
Who is responsible for taking care of the asbestos in my meter board?
What is Asbestos?
What is a Cable PI?
What do I do if I have a power outage?
Can I get the comms removed from my type 4 meter?
What is Power of Choice?
I'm an electrical contractor, who can I contact?
Will my power be turned off if I have my meter exchanged?
Who do I talk to if I have a question about my meter or meter read?
Do advanced meters cause health issues like sleep apnea or headaches?
Will an advanced meter interfere with other devices (phones, TV or radio)?
Are advanced meters safe?
I have an advanced meter, will someone still read my meter every 3 months?
If I am in a mobile black spot, can I still have an advanced meter?
What’s the difference between a basic meter and an advanced meter?
Why would I have to pay fees for metering work?
I’m building a new home, who should I talk to?
I’m interested in getting an advanced meter, how can I arrange this?
Will there be an up-front cost for my advanced meter?
What is an advanced meter?
How do I organise an electricity connection in joint names?
How do I disconnect my electricity?
How do I connect my electricity online?
Do I still need to provide a security deposit if I have a residential account with Aurora?
What is the difference between Aurora Energy, TasNetworks and Hydro Tasmania?
When will I receive my first bill?
What ID is required to arrange a new electricity connection?
What is the charge when I get my electricity connected?
Do I need to be home when you connect my electricity supply?