PAYG+

For Aurora PAYG+ customers, sign in here to check your balance, see your daily usage and top up.

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Aurora Online

Manage your account online 24/7. Compare your usage, connect and disconnect, predict your next bill and much more on Aurora Online.

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What is a Cable PI?
What do I do if I have a power outage?
Can I get the comms removed from my type 4 meter?
What is Power of Choice?
I'm an electrical contractor, who can I contact?
Will my power be turned off if I have my meter exchanged?
Who do I talk to if I have a question about my meter or meter read?
Can I access my energy usage data on Aurora Online?
Do advanced meters cause health issues like sleep apnea or headaches?
Will an advanced meter interfere with other devices (phones, TV or radio)?
Are advanced meters safe?
I have an advanced meter, will someone still read my meter every 3 months?
If I am in a mobile black spot, can I still have an advanced meter?
What’s the difference between a basic meter and an advanced meter?
Who are Metering Dynamics?
Why would I have to pay fees for metering work?
I’m building a new home, who should I talk to?
I’m interested in getting an advanced meter, how can I arrange this?
Will there be an up-front cost for my advanced meter?
What is an advanced meter?
Can I receive the life support discount on Aurora PAY AS YOU GO?
How do I organise an electricity connection in joint names?
How do I disconnect my electricity?
How do I connect my electricity online?
Do I still need to provide a security deposit if I have a residential account with Aurora?
What is the difference between Aurora Energy, TasNetworks and Hydro Tasmania?
When will I receive my first bill?
What ID is required to arrange a new electricity connection?
What is the charge when I get my electricity connected?
Do I need to be home when you connect my electricity supply?