For aurora+ customers, sign in here to check your balance, see your daily usage and top up.
Fees may apply if our service provider (Metering Dynamics) is unable to get safe access to the meter box or, in the event that extra work is required.
As advised in your Planned Interruption Notification, you must provide our authorised service agents clear and safe access to your meter box at all times.
Some examples of what this means includes:
In the event of the above, the job will be considered incomplete and you will be charged for a wasted site visit. If this does happen one of our team will call you to explain what to do next.