General enquiry form

Use this form for general enquiries including bills and payments, APAYG, gas and a range of other matters.

  • Identification is required if your general enquiry is related to your energy account.
  • To provide feedback on the quality of customer service you received, please use our complaint form or compliments form.
  • One of our Customer Service Advisors will contact you within 3 business days should your enquiry require further action.

Please note: fields marked with * are required.


If your enquiry is specific to your account (including updating personal information), you need to include the identification you have provided Aurora Energy to access your account. If you have forgotten, we will contact you by email to confirm these details.

Please select the ID type that Aurora has on file

Date format required DD/MM/YYYY (e.g. 21/01/1975)

By submitting this online form you acknowledge and understand the way Aurora Energy collects, uses and discloses your personal information as set out in our privacy collection statement (PDF 57KB).