How to read your meter and track your electricity use
Reading your meter
When you read your meter you can track your energy use, so you know when you use your power – and what your next bill might be. We also offer a self-read service for people who have received estimated bills due to access issues.
- Stand directly in front of your meter.
- Read the dial on the left first. (Ignore the dial underneath).
- Look at the two numbers the pointer is between and record the lowest number. (If the pointer is between 9 and 0, record 9.)
- Do the same with each dial, reading left to right.
Digital electricity meter
Read the number on the display for each electricity tariff attached to the meter.
The most common digital or dual-rate meters the display will cycle through are:
- 10 – Element 1 (Tariff 22 or 31 — light and power)
- 20 – Element 2 (Tariff 41, 42, 61 or 62 if applicable — HydroHeat, hot water and/or Off-Peak)
To check which tariff each element refers to, please check the back of your bill.
Solar electricity meter
For the most common digital or dual rate meters, the display will cycle through:
01 – Date
02 – Time
03 – Import to the grid – Electricity you generate back into the grid when you are producing more than you use (this number will show the total amount of electricity you have imported from the day your meter was installed).
04 – Export from the grid – Electricity you are using to run light and power (Tariff 1)
05 – Export from the grid – Electricity you are using to run hot water or Off-Peak (Tariff 2)
90 – Relay 1 status
91 – Relay 2 status (if applicable)
The readings don’t show all the energy produced during a period, only the power that’s flowed to and from the grid.
Odometer electricity meter
Just like an odometer in your car, numbers are read from left to right to show five digits of kilowatt-hours of electricity you’ve used.
If you have an advanced meter (one which records your usage every 15 minutes and sends your data back to us remotely) you won't be able to self read your meter. This is because of the way your meter records and displays your usage information. We have your usage data in our system, so you can always call us if you have any questions!
Submit a self-read
If you’ve received an estimated bill from us you may be able to submit a self-read. Just record your meter reading (by using the instructions on this page) and call us on 1300 132 003. You’ll need to do this before the due date of your bill.
Once you’ve provided your read, we’ll validate it. If it’s successful your bill will be re-issued based on your reading. If your reading is unsuccessful we’ll let you know why and your options for resolution.
Your next bill
To predict your next bill, you need the meter readings of each meter and the type of power they relate to (for example general light and power, hot water and Off-Peak, if you have it).
Next, log in to Aurora Online and go to ‘self meter reading’. Fill in the numbers in the appropriate sections and the calculator will work out your next bill.
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