Know your rights. Know your power.

Published on
26 June 2020

Things to think about when choosing your energy retailer.

Competition means you can choose your energy retailer, but comparing plans can be a bit like comparing apples with oranges. It can be about more than just price, so here are our top things to think about when choosing your energy retailer;

  1. Make sure you know the price you are actually paying. Things like pay-on-time discounts can be confusing, what happens if you miss a payment? Do you pay more per kWh because you have a discount? Check what your usage and daily costs are. Don’t rely on discounts when choosing your plan, look at things like daily costs (what you’re charged per day to have the power connected) and your usage costs (per kWh you use).
  2.  Are there any additional fees and charges?
  3. What type of customer service does the company offer and does it suit your needs? Do you like the option of speaking to a person about your account? Or is online support all you need?
  4. Are you signing up to a contract? If so, how long does it last? Are there any fees to leave? Can the company change its prices at any time?
  5. Are the same concessions offered? 
  6. How does the company support the community? Does the company have a presence in your community? Where do their profits go?

Why choose Aurora?

Our prices are some of the lowest in the country

For the last 5 years, our customers have had some of the lowest prices in Australia. Our prices are clear and simple, we don’t have tricky discounts. What you see is what you get.

We are the only energy retailer to offer the security of Standing Offer pricing.

Most Aurora customers are on a Standing Offer Agreement which means prices are set by the independent Tasmanian Economic Regulator. It is up to the Regulator to decide a fair and reasonable price for our customers. These prices are also set annually, so you have the security of knowing your prices can’t change unexpectedly.

 We want to help you save

We’re local, so we know how Tasmanians use their power and we want to help you save. Our local knowledge and expertise mean we can help you with power saving tips and advice. We are also working to give you more product options, like aurora+, to help you stay in control.

We’re 100% Tasmanian

We are your only 100% Tasmanian owned and operated energy retailer. Our offices are located in Hobart and Launceston, employing over 200 Tasmanians. Because Tasmanians are our shareholders, our profits go back to Tasmania. When you’re an Aurora Energy customer, you’re supporting your community.

We support Tasmanians

We’re passionate about our state, and community is what makes Tasmania such a special place to live, which is why we proudly support community groups to make a difference throughout the state.

We’re here to help when you need it most

Sometimes life can throw some curve balls, and we’re here to support you when things don’t go to plan. Our award-winning Your Energy Support (YES) program is there to support customers when times get tough.

Competition and your rights.

Competition in our energy market here in Tasmania has the potential to deliver massive benefits for all Tasmanians.

We support competition and are committed to promoting ethical and customer focused behaviour in our industry however, there have been concerns about the types of tactics and approaches used by some companies.

To help you understand your rights as a consumer, we’ve put together some tips so that you can protect yourself against tricky sales people.

Door Knocking & Telemarketing

Having a stranger call you or turn up on your doorstep trying to sell you a product or service can be intimidating. There are strict rules salespeople must follow such as:

• Tell you where they are from and why they are contacting you.

• Make sure you understand what you are agreeing to.

•Stop visiting or calling if you ask them to.

Your rights:

• It’s okay to say no. You don’t have to agree to anything.

• If you want them to leave or stop calling you, tell them—they must do so immediately.

• If you’re thinking about switching providers, contact your current provider to check if you’re locked in for a set amount of time and if there are any costs for switching.

• It’s okay to change your mind, even if you’ve agreed to buy something. Usually, there is a ‘cooling off’ period where you can change your mind without a penalty.

You can find more information on your rights when it comes to telemarketing and door to door sales online. 

View your rights