Had a new meter installed?
If you’ve recently had a new meter installed, there are a couple of things you should know…
Congratulations, you’ve got an advanced meter!
Whether you’ve got a brand new connection, you’ve moved from Aurora PAYG, you’ve arranged a meter exchange or your meter needed to be replaced due to age or fault, your old meter has been replaced with an advanced meter.
Advanced meters are the next generation of meter technology … no meter readings required. Your energy use data is recorded every 30 minutes and it’s sent back to our systems every day (where mobile coverage allows). If your usage data is not able to be recorded and sent to us remotely, a meter reader will visit every three months to download your energy data manually.
New connection, alteration or meter replacement?
If you have just had a brand new connection or an exchange (because of something like a solar installation or tariff change) you will receive your first bill approximately 91 business days from the day your meter was installed. For exchanges we’ll also send you a bill to finalise the energy charges from your old meter.
Moving from Aurora PAYG?
If you have chosen one of our standard energy products, where you receive a bill every 3 months, your first bill will arrive approximately 91 days from the day your meter is installed.
Have you chosen Aurora PAYG+?
Good news! You will no longer need to check the credit balance on your meter! Your energy data is sent to us daily and we will keep you updated via the Aurora PAYG+ app.
You’ll get a welcome email within a week of your meter exchange containing your verification code and your code will give you access to the Aurora PAYG+ app and all your energy data from the day your meter was installed.
If you had any credit or debt on your old PAYG meter when it was removed, this will show up on the app within 10 business days.
Your power supply will no longer self-disconnect.
If you have any questions, you can email us at firstname.lastname@example.org or call us on 1300 132 030 8am to 6pm Monday to Friday.
How to prepare for a planned outage
When electrical work is done at your home or business, your power may need to be turned off for a short time. Find out what you can do to prepare for a planned outage.