Your aurora+ payment options

Ready to make a payment?

Making an in-app payment is easy and takes less than a minute.

Getting help is easy with aurora+

We understand that sometimes a little bit of help is all you need to get back on top of your Aurora Energy account.

Did you know you can complete your payment extension or payment plan request via the app now? In most cases approvals are instant. Find out more about aurora+ payment options below.

Requesting an extension

Perfect for when you need a couple of extra weeks to pay your bill.

A short term solution
Allows you to extend the due date of your bill by two weeks
Overdue balance to be paid in full by the agreed date

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Setting up a payment plan

When two weeks isn't quite enough, a payment plan can help you.

A longer-term solution
Ongoing weekly or fortnightly payments
An agreed instalment amount

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YES Program

If you need a bit of extra help, then our YES program could be for you.

Make an in-app payment

Concession information

Are you eligible for a concession or discount? Find out or apply here.

Frequently asked questions

How do I change my direct debit payment details?

Residential customers can call us on 1300 13 2003 or submit a request via our general enquiry form.
Small business customers can call us on 1300 13 2045.

Why isn't my payment showing on my aurora+ account balance?

Depending on how you make the payment, it could take a few days to appear.

How do I install aurora+ on my device?

1. Use the link in your welcome email to finalise your account set up
2. Once set up open the Apple app store or Google play store.
3. Search for “Aurora+”
4. Download/Install the app
5. Using your email and set password, login to access your account.

View all FAQ's

Sign in to aurora+

Account management tools

Ready to make a payment?

Getting help is easy with aurora+

Frequently asked questions