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Our local YES team is ready to help
The Your Energy Support (YES) program is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
Our friendly team (pictured) is based in Hobart and can help you get back on track.
Your Energy Support
What is YES?
YES stands for ‘Your Energy Support’, and our YES team will give you the support you need, when you need it most. YES is available to customers who are struggling and not able to get back on top of their bills using our other payment plan options.
YES can help you with:
- setting up an affordable payment plan;
- helping you lower your power usage;
- finding a financial counsellor;
- providing support to get you back on track.
Meet the team
The program
What we do
- treat you with respect and check in with you regularly;
- make sure your payment plan is fair and reasonable;
- help you find a financial counsellor
- give you information about government grants and concessions;
- share up-to-date energy efficiency advice;
- give you energy auditing services over the phone;
- make available a new advanced meter so that you can access the aurora+ app and your daily energy data to help you get back on track.
What we ask of you
- keep up with your payment plan, and tell us if you can’t make a payment;
- let us know if anything changes;
- stay in touch with the YES team.
We'll do all we can to help you meet your commitments to stay on the program, however, if you are removed you may face disconnection or further debt recovery action.
Are you eligible for YES?
You may be eligible for the YES program if you:
- are in financial difficulty;
- have an amount outstanding on your Aurora Energy account;
- can make payments toward your energy account;
- can actively participate in YES, including energy audits, and seeking help from welfare organisations.
- are in financial difficulty where you continue to face challenges in paying your bill and/or outstanding debt.
- where you are classified in the electricity market as a small customer
Our team has worked with a range of people to help them get on top of energy costs and we know we can help you.
Talk to us
Online
You can contact us at any time via the form at the bottom of this page.
Phone
You can call the YES team directly on 1300 102 010, the team is available to chat Monday - Friday, 8am-6pm.
You can email the YES team at YES@auroraenergy.com.au
More support
Aurora Support
Aurora offers a range of support options to help you get on top of your bills. As well as YES, Aurora can help you with;
- Payment extensions and plans Set up an extension or plan quickly and easily.
- Family and domestic violence help If you're experiencing financial hardship due to family and domestic violence, our YES team can arrange an affordable payment plan and help keep your account secure from unauthorised access.
- High Bill Checklist Check what could be causing high bills with our handy checklist.
- Up to date Aurora Support News See what other support we have available.
Community Support
There are many not-for-profit organisations who can help you with financial counselling and welfare support.
- Anglicare Tasmania is a not-for-profit organisation that offers support services, including financial counselling.
- Salvation Army offers services such as financial counselling, no-interest loans, bill help and other emergency relief services.
- CatholicCare provides emergency relief for those experiencing a financial crisis which has left them unable to pay for necessities.
Other support
- Moneysmart.gov.au is an Australian Government initiative which aims to help people increase their financial wellbeing.
- National Debt Helpline is a not-for-profit which helps people tackle their debt problems.
- Find Help Tas is a free online directory which helps Tasmanians find services near them.
- NILS is the No Interest Loan Scheme. Helping low income Tasmanians get safe, fair and affordable loans. This can include loans for energy efficient appliances.
Helpful links
Your bill
Concessions
Get in touch
Need to chat to our friendly YES team? Fill out the below form and we'll get back to you within 3 business days.
