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Frequently asked questions

I have a small business, how can you help me during COVID-19?

We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.

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Will we lose power because of COVID-19?

No. Tasmania’s energy supply remains secure.

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I need a connection, can I still get one?

Absolutely, our priority is to ensure the supply of all our customers. Please call us on 1300 132 003 to arrange your connection.

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Will my bill be estimated?

TasNetworks have recommenced normal meter reading operations in all regions of Tasmania, including reading meters inside homes and businesses, unless someone in the property identifies as awaiting COVID-19 test results.

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Your Energy Support

Our Your Energy Support (YES) Program helps customers when they need it most.  Find out about our hardship program here. 

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It's okay to ask for help. 

It's going to be a tough few months. More support is available if you need it. 

Help and support

Lifeline - 13 11 14 (24/7)

Beyond Blue -1300 224 636 (24/7)

MensLine Australia - 1300 789 978

Headspace - 1800 650 890

Rural Alive and Well (RAW) - 1300 4357 6283 (24/7)