Selected articles from this site

We're here to help

Frequently asked questions

I have a small business, how can you help me during COVID-19?

We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.

Read More
Will we lose power because of COVID-19?

No. Tasmania’s energy supply remains secure.

Read More
I need a connection, can I still get one?

Absolutely, our priority is to ensure the supply of all our customers. Please call us on 1300 132 003 to arrange your connection.

Read More
Will my bill be estimated?

In light of the easing COVID-19 situation and restrictions, TasNetworks have announced meter readings will recommence in all regions of Tasmania on Monday the 25th of May. Controls have been put in place to continue to minimise exposure for our people and the community, with meter reads only being taken under certain circumstances (Click learn more). If safe and possible, we appreciate gates being left open for our readers.

Read More
View all FAQ's

Your Energy Support

Our Your Energy Support (YES) Program helps customers when they need it most.  Find out about our hardship program here. 

Learn more

It's okay to ask for help. 

It's going to be a tough few months. More support is available if you need it. 

Help and support

Lifeline - 13 11 14 (24/7)

Beyond Blue -1300 224 636 (24/7)

MensLine Australia - 1300 789 978

Headspace - 1800 650 890

Rural Alive and Well (RAW) - 1300 4357 6283 (24/7)