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Aurora Online
Aurora Online
Aurora online is no longer available, but you can still manage your account online.
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We're here to help
Bill support
It's an uncertain time financially for many in our community. Find out how we can help you.
Small business support
Many small businesses are hurting. We want to help. Find out how we can support you.
Estimated bills
Due to the impacts of COVID-19, your bill may be estimated. Read more about your options regarding estimations here.
Frequently asked questions
I have a small business, how can you help me during COVID-19?
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We've established a COVID-19 Customer Support Program supported by a $5M Customer Support Fund specifically to help our residential and small business customers impacted by the pandemic.
Will we lose power because of COVID-19?
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No. Tasmania’s energy supply remains secure.
I need a connection, can I still get one?
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Absolutely, our priority is to ensure the supply of all our customers. Please call us on 1300 132 003 to arrange your connection.
Will my bill be estimated?
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TasNetworks have recommenced normal meter reading operations in all regions of Tasmania, including reading meters inside homes and businesses, unless someone in the property identifies as awaiting COVID-19 test results.
Your Energy Support
Our Your Energy Support (YES) Program helps customers when they need it most. Find out about our hardship program here.
It's okay to ask for help.
It's going to be a tough few months. More support is available if you need it.
Help and support
Lifeline - 13 11 14 (24/7)
Beyond Blue -1300 224 636 (24/7)
MensLine Australia - 1300 789 978
Headspace - 1800 650 890
Rural Alive and Well (RAW) - 1300 4357 6283 (24/7)