Quick Answer

If you need to close, pay, or transfer the account of someone who has passed away, please call us on 1300 102 010. Our customer service team will help you through the process.

Alternatively, you can contact us via our general enquiries form.

It’s important to understand that Authorised Agents, Power of Attorneys, and Guardians are no longer valid after someone passes away. A solicitor or Executors of the Estate, as named in the Will, are the only agents able to act on the behalf of a deceased estate. A solicitor may contact Aurora Energy directly regarding a deceased estate.

You can contact us online here.