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Is your bill higher than expected? 

Getting a higher than expected bill can be a bit of a shock, especially when you don't know why it's high. Find out what might be the cause, what to check, and what you can do about it. 

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High bill causes

Seasonal Changes

One of the biggest influences on energy bills in Tasmania is the weather .The average monthly energy consumption during winter is 51% higher.

If you're comparing bills, make sure you're comparing from the same time last year.

Appliances

Have you purchased a new or larger model of an existing appliance? Or are you using certain appliances more than usual? Appliances like plug-in heaters, clothes dryers, fish tanks, computers and TVs are all common causes of high energy consumption.

Estimated Bills

Has your current or previous bill been estimated? If the meter reader hasn't been able to access your meter to read it, where possible, your account will be produced based on your average usage at the same time last year.

Lifestyle Changes

There are a number of changes to lifestyle which could affect your energy usage. New family members or guests can add a significant amount to your daily power usage which you might not notice until you get your electricity bill.  

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What to check

Meter check

If you have a basic, manually read meter, it is possible your meter has been incorrectly read. You can do a self read to compare the readings you take to the ones on your bill. 

 

Bill check

There are multiple factors which determine your bill amount. Usage, concessions, solar, estimations, and previous bills can all have an impact on the amount your bill shows. 

Usage check

High power using is the biggest cause of high bills. Find out if you have the top power suckers in your home and make sure you're on the best energy plan for your home.  

Watch your usage

High power using is the biggest cause of high bills. Find out if you have the top power suckers in your home and make sure you're on the best energy plan for your home.  

aurora+ is great for those who want extra visibility and control. See your real energy usage down to the hour every day. Plus access your up to date balance and bills.

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What you can do

Payment plans

If you need some extra time to pay your bill, we have both short and long-term payment plans available.

Energy advice

The most common cause of higher bills is higher usage. There are many easy and cost effective ways you can make your home more energy efficient. 

Extra support

If you're needing some extra support, our Your Energy Support (YES) program can help. Our YES team can help you take back control of your energy usage and get on top of your bills with tailored support, advice and payment options.

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