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Account management tools

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Refund Details

Refund Conditions

  • Refunds are processed within 5-7 business days.
  • Government incentives are not eligible for refunds.
  • Additional Proof of being an Account Holder may be requested if refund is over $1000.
  • Refunds may only be made to an existing bank account on record, direct debit/credit account, or an account previously refunded.
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Drivers License Victoria

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Customer ID Given Name
Image Highlight
0.3%, 19.1%, 28.7%, 20.6%
Pattern
^[a-zA-Z]{1,20}$
Validation Message
Given name must contain only letters, maximum 20 characters
Field Description
Enter your first name as it appears on your license (letters only, max 20 characters)
Customer ID Middle Name
Image Highlight
0.2%, 18.6%, 28.6%, 25.1%
Pattern
^[a-zA-Z]{0,20}$
Validation Message
Middle name must contain only letters, maximum 20 characters
Field Description
Enter your middle name if applicable (letters only, max 20 characters)
Customer ID Family Name
Image Highlight
0.3%, 20.1%, 28.2%, 19.1%
Pattern
^[a-zA-Z]{1,40}$
Validation Message
Enter your surname as it appears on your license (letters only, max 40 characters)
Field Description
Family name must contain only letters, maximum 40 characters
Customer ID Full Name 1
Customer ID Full Name 2
Customer ID Full Name 3
Customer ID Full Name 4
Customer ID Birth Date
Image Highlight
15.7%, 48.7%, 16.8%, 22.2%
Include Day
On
Customer ID Gender
Customer ID Travel Document Number
Customer ID Expiry Date
Include Day
On
Customer ID Licence Number
Image Highlight
26.3%, 16.6%, 21.3%, 22.1%
Pattern
^\d{1,10}$
Validation Message
License number must be numbers only (up to 10 digits)
Field Description
Enter up to 10 digits only
Customer ID Card Number
Image Highlight
78.5%, 2%, 20.2%, 18.1%
Pattern
^[a-zA-Z0-9]{8}$
Validation Message
Victoria card number must be exactly 8 alphanumeric characters
Field Description
Enter exactly 8 characters (letters and numbers) and is located on the back of the card
Customer ID Card Expiry
Include Day
On
Customer ID Document Type
Driver's Licence
Customer ID State of Issue
Victoria
Identity check
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Passport Australia

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Customer ID Given Name
Image Highlight
33.4%, 35.2%, 63.6%, 15.6%
Pattern
^[A-Za-z\s\-'\.]{1,31}$
Validation Message
Given name must contain only letters, spaces, hyphens, apostrophes, and periods (max 31 characters)
Field Description
Enter your first name(s) as shown on passport (max 31 characters, letters, spaces, hyphens, apostrophes, periods only)
Customer ID Middle Name
Customer ID Family Name
Image Highlight
33.8%, 34.2%, 63.6%, 17.1%
Pattern
^[A-Za-z\s\-'\.]{1,31}$
Validation Message
Family name must contain only letters, spaces, hyphens, apostrophes, and periods (max 31 characters)
Field Description
Enter your surname as shown on passport (max 31 characters, letters, spaces, hyphens, apostrophes, periods only)
Customer ID Full Name 1
Customer ID Full Name 2
Customer ID Full Name 3
Customer ID Full Name 4
Customer ID Birth Date
Include Day
On
Customer ID Gender
Image Highlight
34.1%, 49.2%, 42.9%, 13.1%
Customer ID Travel Document Number
Image Highlight
48.2%, 15.6%, 48.8%, 20.6%
Pattern
^[A-Za-z]{1,2}[0-9]{7}$
Validation Message
Format must be 1-2 letters followed by 7 numbers (e.g., AB1234567)
Field Description
Enter your passport number: 1 or 2 letters followed by 7 numbers (e.g., AB1234567)
Customer ID Expiry Date
Image Highlight
32.1%, 69.8%, 37.1%, 19.1%
Include Day
On
Date minimum
today
Customer ID Licence Number
Customer ID Card Number
Customer ID Card Expiry
Include Day
On
Customer ID Document Type
Passport

Medicare Card Yellow

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Mask
9
Image Highlight
6.6%, 47.2%, 8.8%, 39.7%
Pattern
^[1-9]$
Validation Message
Must be a single digit from 1-9
Field Description
Enter the single digit (1-9) that appears to the left of your name on the card
Customer ID Given Name
Customer ID Middle Name
Customer ID Family Name
Customer ID Full Name 1
Image Highlight
12.5%, 49.2%, 78%, 12.1%
Pattern
^[A-Za-z\s\-'.]{0,27}$
Validation Message
First name line is required, max 27 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the first line of your name exactly as it appears on your Medicare card (max 27 characters)
Customer ID Full Name 2
Image Highlight
13.4%, 49.2%, 84.6%, 12.6%
Pattern
^[A-Za-z\s\-'.]{0,27}$
Validation Message
First name line is required, max 27 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the first line of your name exactly as it appears on your Medicare card (max 27 characters)
Customer ID Full Name 3
Image Highlight
12.8%, 49.7%, 84.2%, 12.1%
Pattern
^[A-Za-z\s\-'.]{0,25}$
Validation Message
Max 25 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the second line of your name if present on your Medicare card (max 25 characters)
Customer ID Full Name 4
Image Highlight
13.4%, 46.2%, 84.6%, 14.6%
Pattern
^[A-Za-z\s\-'.]{0,23}$
Validation Message
Max 23 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the third line of your name if present on your Medicare card (max 23 characters)
Customer ID Birth Date
Include Day
On
Customer ID Gender
Customer ID Travel Document Number
Customer ID Expiry Date
Include Day
On
Customer ID Licence Number
Customer ID Card Number
Mask
9999 99999 9
Image Highlight
26.6%, 28.1%, 51.4%, 25.2%
Pattern
^(?=(?:[^0-9]*[0-9]){10}[^0-9]*$)(?=(?:[^ ]* ){2}[^ ]*$)[0-9 ]{12}$
Validation Message
Must be exactly 10 digits
Field Description
Enter the 10-digit Medicare card number (numbers only)
Customer ID Card Expiry
Include Day
On
Date minimum
today
Customer ID Document Type
Medicare
Customer ID Card Type
Yellow

Medicare Card Blue

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Mask
9
Image Highlight
7.2%, 51.3%, 6.9%, 34.6%
Pattern
^[1-9]$
Validation Message
Must be a single digit from 1-9
Field Description
Enter the single digit (1-9) that appears to the left of your name on the card
Customer ID Given Name
Customer ID Middle Name
Customer ID Family Name
Customer ID Full Name 1
Image Highlight
12.8%, 51.3%, 81%, 10%
Pattern
^[A-Za-z\s\-'.]{1,27}$
Validation Message
First name line is required, max 27 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the first line of your name exactly as it appears on your Medicare card (max 27 characters)
Customer ID Full Name 2
Image Highlight
12.8%, 47.7%, 84.9%, 15.1%
Pattern
^[A-Za-z\s\-'.]{1,27}$
Validation Message
Max 25 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the second line of your name if present on your Medicare card (max 25 characters)
Customer ID Full Name 3
Image Highlight
13.8%, 51.3%, 77.3%, 10.5%
Pattern
^[A-Za-z\s\-'.]{0,23}$
Validation Message
Max 23 characters, letters/spaces/hyphens/apostrophes/periods only
Field Description
Enter the third line of your name if present on your Medicare card (max 23 characters)
Customer ID Full Name 4
Image Highlight
13.4%, 49.2%, 83.3%, 12.6%
Pattern
^[A-Za-z\s\-'.]{0,21}$
Validation Message
Enter the fourth line of your name if present on your Medicare card (max 21 characters)
Field Description
Max 21 characters, letters/spaces/hyphens/apostrophes/periods only
Customer ID Birth Date
Include Day
On
Customer ID Gender
Customer ID Travel Document Number
Customer ID Expiry Date
Include Day
On
Customer ID Licence Number
Customer ID Card Number
Mask
9999 99999 9
Image Highlight
24.9%, 28.1%, 50.2%, 21.6%
Pattern
^(?=(?:[^0-9]*[0-9]){10}[^0-9]*$)(?=(?:[^ ]* ){2}[^ ]*$)[0-9 ]{12}$
Validation Message
Must be exactly 10 digits
Field Description
Enter the 10-digit Medicare card number (numbers only)
Customer ID Card Expiry
Include Day
On
Date minimum
today
Customer ID Document Type
Medicare
Customer ID Card Type
Blue

Medicare Card Green

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Mask
9
Image Highlight
6.6%, 48.7%, 8.8%, 39.2%
Pattern
^[1-9]$
Validation Message
Must be a single digit from 1-9 found to the left of your name
Field Description
Must be a single digit from 1-9 found to the left of your name
Customer ID Given Name
Customer ID Middle Name
Customer ID Family Name
Customer ID Full Name 1
Image Highlight
14.1%, 51.3%, 65.6%, 11%
Pattern
^[A-Za-zÀ-ÿ\s\-'\.]{1,27}$
Validation Message
Required. Max 27 characters
Field Description
First line next to your reference number on Medicare Card - must match exactly
Customer ID Full Name 2
Image Highlight
12.8%, 50.3%, 76.4%, 11.5%
Pattern
^$|^[A-Za-zÀ-ÿ\s\-'\.]{1,25}$
Validation Message
Max 25 characters
Field Description
Second line (if present) on Medicare Card next to your reference number. No more than 25 characters
Customer ID Full Name 3
Image Highlight
11.8%, 49.2%, 79.3%, 12.6%
Pattern
^$|^[A-Za-zÀ-ÿ\s\-'\.]{1,23}$
Validation Message
Max 23 characters
Field Description
Third line on Medicare Card (if present) next to your reference number. No more then 23 characters
Customer ID Full Name 4
Image Highlight
11.5%, 50.3%, 70.1%, 12.5%
Pattern
^$|^[A-Za-zÀ-ÿ\s\-'\.]{1,21}$
Validation Message
Max 21 characters
Field Description
Fourth line on Medicare Card (if present) next to your reference number. No More then 21 characters
Customer ID Birth Date
Include Day
On
Customer ID Gender
Customer ID Travel Document Number
Customer ID Expiry Date
Include Day
On
Customer ID Licence Number
Customer ID Card Number
Mask
9999 99999 9
Image Highlight
24.6%, 31.7%, 50.2%, 17%
Pattern
^(?=(?:[^0-9]*[0-9]){10}[^0-9]*$)(?=(?:[^ ]* ){2}[^ ]*$)[0-9 ]{12}$
Validation Message
Must be exactly 10 digits
Field Description
Must be exactly 10 digits
Customer ID Card Expiry
Include Day
Off
Date minimum
today
Customer ID Document Type
Medicare
Customer ID Card Type
Green

Drivers License ACT

Submitted by thomas.hanson@… on
Customer ID Image
Customer ID Individual Reference Number
Customer ID Given Name
Image Highlight
1.3%, 18.2%, 55.1%, 16.6%
Minimum Length
1
Maximum Length
20
Validation Message
Given name must contain only letters, maximum 20 characters
Field Description
Enter your first name as it appears on your license (letters only, max 20 characters)
Customer ID Middle Name
Image Highlight
0.3%, 16.2%, 60%, 17.6%
Minimum Length
1
Maximum Length
20
Validation Message
Middle name must contain only letters, maximum 20 characters
Field Description
Enter your middle name if applicable (letters only, max 20 characters)
Customer ID Family Name
Image Highlight
0.3%, 17.7%, 62.7%, 17.7%
Minimum Length
1
Maximum Length
40
Validation Message
Enter your surname as it appears on your license (letters only, max 40 characters)
Field Description
Family name must contain only letters, maximum 40 characters
Customer ID Full Name 1
Customer ID Full Name 2
Customer ID Full Name 3
Customer ID Full Name 4
Customer ID Birth Date
Include Day
On
Customer ID Gender
Customer ID Travel Document Number
Customer ID Expiry Date
Include Day
On
Customer ID Licence Number
Image Highlight
1.3%, 55.6%, 43.9%, 18.1%
Pattern
^[0-9]{1,10}$
Validation Message
License number must be numbers only (up to 10 digits)
Field Description
Enter up to 10 digits only
Customer ID Card Number
Image Highlight
51.5%, 38.4%, 14.4%, 56.5%
Pattern
^[a-zA-Z0-9]{10}$
Validation Message
Letters + Numbers 10 characters
Field Description
Card number must be exactly 10 alphanumeric characters
Customer ID Card Expiry
Include Day
On
Customer ID Document Type
Driver's Licence
Customer ID State of Issue
ACT
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