aurora+

There is no upfront cost to exchange your meter to an advanced meter. Sometimes extra work is required before a meter can be safely exchanged. If this happens we won't exchange your meter and we'll contact you to let you know what happens next.

Yes, while you will only have one username and password for the app, you will be able to install the app on multiple devices.

When you have aurora+, you will receive balance notifications letting you know when your account balance is approaching zero dollars. If you want to manage your account on a monthly basis, you can ignore these notifications and pay any amounts due when you receive your monthly statement.

You may also receive product and service-related notifications from Aurora Energy or relevant third parties.

Yes. From time to time we will make updates to the app to ensure that you are getting the best experience possible.

aurora+ is only available to Aurora Energy customers. Aurora Energy only supports connections in Tasmania.

Yes, you can set up periodic payments via Centrepay or Direct Debt via Centrelink, your Financial Institution or with us online or over the phone.

Yes, you'll receive a monthly account statement via email.

If you are the Aurora Energy account holder for the property, it is entirely your choice which energy product you switch to. You may wish to speak with your landlord, just to let them know what is happening.

If extra work is required before the meter can be exchanged, we will call you to let you know, and you might need to contact your landlord so that they can organise an electrical contractor to attend.