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Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Some Aurora Energy customers have been affected by a recent billing issue and your bill may be delayed. We're working hard to get your bill to you as soon as possible.
Your bill
Your bill may show a longer supply period
Depending on how long your bill has been delayed, your bill may be for more days than usual, you can find the supply period on page 3 of your bill.
You can make a payment onto your account
If you wish to make payments toward your account now, you can. Any payments you make will come off the balance and you’ll see this reflected on the bill when you receive it. You can find your account number on an old bill, or you can give us a call and we'll let you know what it is.
If you have aurora+, your app balance is correct and you can make payments onto your account via the in-app payment function. These payments will be reflected on your aurora+ balance.
You may receive multiple bills within a short time
Depending on when we are able to get your delayed bill to you, you may receive multiple bills within a short time of one another. If you're waiting to receive your bill before making any payments we understand this could mean you need more time to pay.
Support
If you are struggling to pay, we have more support than ever before. We have long and short payment plans available, as well as our industry leading hardship program, YES. Contact us to see how we can help you.
Contact us
We apologise for any inconvenience this may cause. If you have any questions or concerns, please don’t hesitate to contact us via the form below.