It's ok to ask for help.
We understand that sometimes a little bit of help is all that you need to get back on top of your Aurora Energy account. Here you can complete a request for a payment extension online or find out if you're eligible for a concession or discount. Every little bit helps!
For short term assistance we offer a payment extension to eligible customers. Complete the application form online and we'll get back to you as a matter of priority.
Are you eligible for a concession or discount? Find out or apply here.
Still unsure about the best way for us to help you? No worries at all. Get in touch with our team and we'll work out a solution with you.
Call 1300 13 2003
Find out the biggest users of your electricity with our online energy calculator.Find out more
Frequently asked questions
Yes. If you have an eligible concession card.
You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card
A copy of your bill is available when you log in to Aurora Online, or you can call or email us to request a copy.
Sort of. You can set up regular payments or make payments when you can using either Aurora Online, in person, with BPAY, by setting up Direct Debit or Centrepay or talking to us about EasyPay.
Yes. You can pay your bill with a VISA or MasterCard using our online payment system.
No, the meter read is to give us information about the amount of electricity used by all customers.