It's ok to ask for help.

We understand that sometimes a little bit of help is all that you need to get back on top of your Aurora Energy account. Here you can complete a request for a payment extension online or find out if you're eligible for a concession or discount. Every little bit helps!

Support programs
(YES)

We understand that from time to time our customers may experience financial difficulties and need additional assistance. 
Our YES program was developed to help customers take back control of their energy usage and get back on top of their bills!
Could our support program help you?
 

YES! I need help with my bill.

High bill checklist

Getting a higher than expected bill can be a bit of a shock, especially when you don't know why it's high. Our experts have put together a checklist to help you understand what might be going on, as well as what you can do to avoid high bills in the future, and what support is available to you to help you get back on top of your energy costs.  

Find out more

Frequently asked questions

Can you get any concessions on your electricity account?

Yes. If you have an eligible concession card.

You can call us with your concession card details or send in a concession card discount application form if you have one of the following concession cards:
· Pensioner Concession Card (Centrelink or Veterans Affairs)
· Health Care Card
· ImmiCard (Bridging Visa E)
· Tasmanian Concession Card (issued by Department of Premier and Cabinet)
· Community Detention Card

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How can I get a copy of my bill?

You can request a copy if past bills via our general enquiry tool or by giving us a call!

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Can I pay my bill by the month?

Sort of. You can set up regular payments or make payments when you can in person, with BPAY, by setting up Direct Debit or Centrepay or talking to us about EasyPay.

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Can I pay my Aurora bill online?

Yes. You can pay your bill with a VISA or MasterCard using our online payment system.

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