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Did you know there is more than one energy plan to choose from when connecting your power?
Already connected? You can still change your power to a plan that better suits your lifestyle.Learn more
If you're an electrical contractor, we have a dedicated team just for you. If you have any questions regarding an EWR (electrical works request) you've submitted you can contact our electrical contractor helpline on 1300 085 055 or email EChelpline@auroraenergy.com.au
There are a few different types of meters these days; here’s a quick how-to guide to help read your meter.
If you could use a little help, then our YES program is for you.
We need an identification number from at least one of the following:
· driver’s licence
· birth certificate
We will also ask you to provide a password for your account.
To organise an electricity connection in joint names call us on 1300 13 2003. We need to speak to both customers to confirm a joint account.
Yes. You can pay your bill with a VISA or MasterCard using our online payment system.
You can request to finalise your electricity account via our online move-out form or over the phone. There is a final read fee of $56.90. If you want the power turned off it'll be $89.65.
If there’s clear and safe access to your meter box you don’t need to be there when TasNetworks connects your electricity supply. However if your meter is inside, you have locked gates or there are dogs in the same area as the meter box, you will need to arrange for someone to be at the property to give the person connecting safe access.