Sign in to aurora+
Are you an existing aurora+ customer? Sign in here to check your balance, see your daily usage and top up.
Account management tools
Use our free online account management tools and forms to manage your account quickly and easily.
Pricing
Learn more about your pricing options. With aurora+ you have the choice of flat rates or peak and off-peak pricing.
How does it work?
Advanced meters are the next generation of electricity meters and offer you many more benefits than traditional basic meters.
Solar customers
Have Solar? See how aurora+ can help you get the most out of it.
Need to know more about aurora+?
Click on the sections below to find out more about aurora+
Sign up for aurora+
To sign up for aurora+ please visit the sign-up page of our website or download the app by searching 'aurora' in the Apple App Store or Google Play store.
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Choose between Flat Rate or Peak & Off Peak plans
aurora+ is powered by either our Residential Flat Rate plan (tariff 31 & 41) or our Residential Peak and Off-Peak plan (tariff 93).
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Monthly and Quarterly billing with aurora+
With aurora+ you receive your bills, called 'statements', by email and in the app once a month. We're working on adding a quarterly billing option to aurora+.
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aurora+ and Advanced Meters
Advanced Meters record your energy usage in 15-minute intervals; your meter sends us your data once at the end of each day, which you can see in aurora+ the next day.
If you don't have one yet, don't worry, we can sort that out for you during the sign up process.
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If you don't have one yet, don't worry, we can sort that out for you during the sign up process.
Renting and aurora+
If you are the Aurora Energy account holder for the property (you're the one paying the power bill), it is entirely your choice which energy product you switch to.
This includes using aurora+ to manage your bills and having an advanced meter installed at the property.
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This includes using aurora+ to manage your bills and having an advanced meter installed at the property.
Choose between Pre-pay and Post-pay views in aurora+
Pre-pay view lets you stay ahead of your usage and keep your balance in the black. Post-pay lets you see your daily average usage and predict what your next bill will be.
To change your view, select "Manage The Way You Pay" in the menu on the app.
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To change your view, select "Manage The Way You Pay" in the menu on the app.
Log into aurora+ on multiple devices
You can log into your aurora+ account on multiple devices. Use a browser to open aurora+ from our website, or download the app on the new device and enter your account details.
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Account details in aurora+
To view and update your account details with aurora+, go to the menu on the top right-hand side of your screen and tap account details.
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aurora+ is the free digital way to manage energy bill
Access to aurora+ to manage your Aurora Energy is free for all eligible customers.
aurora+ has been free to use since July 1st 2020.
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aurora+ has been free to use since July 1st 2020.
Sign up request didn't work
If you've tried to sign up for aurora+ and it hasn't worked, we recommend contacting our customer service team to find out what information might be missing.
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Leaving feedback in aurora+
In aurora+, go to the menu at the top right-hand side of your app screen and click 'Contact Us.' This will open a screen for you to put in your feedback or request.
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aurora+ Tutorial Videos
Check out our quick how-to videos to learn all the key features and never wonder what your bill will be again!
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Want to see other Aurora options? Click here for our full product range